Frequently asked questions

01 How can I book one of your services?

You can book and pay online on our booking page. Specify your requirements when submitting the form and you will receive a prompt response.

02 How many days in advance can I book a photoshoot?

If we have availability, you may be able to book on the same day. We recommend booking at least 24–48 hours in advance to guarantee our availability and give you time to prepare your property.

03 How many images will I receive?

Depending on the size of your property and the service you order, you will receive between 12 and 36 HDR photos.

04 How do I prepare my property for the photoshoot?

Get in touch with one of our representatives to receive detailed tips and our guide on how to prepare your space for the session.

05 What is the overall photoshoot process like?

On the day of the shoot, make sure your property is clean and organized. Our photographer will help stage your property following a consultation with you and/or your real estate agent. Our team arrives at the agreed-upon time. The process takes about an hour, depending on the size of the property. Larger packages, such as video tours, may take up to 4 hours.

06 What is the duration of a typical photoshoot?

It depends on the size of your property and your needs. Generally, a session takes between 45 minutes and 2 hours.

07 When will I receive the photos?

Our turnaround time is 24–48 hours. You will receive HDR photos, retouched and ready to be published.

08 Do you offer discounts for multiple properties?

If you are a real estate agent looking to book shoots for multiple properties, a discount is possible. Please contact us to discuss.

09 Do I need to be there during the photoshoot?

Ideally. If that is not possible, our team will do the photoshoot without you. Simply make sure to give us access to your property.

10 What forms of payment do you accept?

You can pay by credit card when you book online through our booking platform, Aryeo. You will receive an electronic receipt.

11 What if I am not happy with the outcome?

We greatly value the quality of our work and are proud of the referrals we receive as a result. On the off chance that you are not satisfied, we will work with you on re-editing the photos and re-shooting the property if needed.